Los Angeles (LAX) for flights arriving from international locations.If you’re traveling to, from, or through the following locations, you may be required to board and deplane using stairs: Jet bridges are not available in all the cities where we fly. Otherwise, as noted in our Contract of Carriage, the purchase of more than one seat for the sole purpose of ensuring additional personal space is prohibited. In general, an additional seat can only be purchased for a Customer with a disability if the Customer would otherwise be unable to access our aircraft. If a Customer with a disability has concerns about the amount of space needed and does not wish to purchase an additional seat, the Customer should speak with the Customer Service Agent at the departure gate. Contact us after you fly for a refund of the cost of the additional seat. While instructions for booking a second seat online can be found on our Customers of Size page, Customers purchasing a second seat to accommodate a disability should use “DXS” rather than “XS” with the Customer’s middle name. If you need more than one seat to accommodate a disability (e.g., if you have your arm in a cast that extends into the space beside you), you may proactively purchase an additional seat to notify us of your specific seating need. If you’re preboarding because you need a specific seat, speak with the Operations Agent at boarding after getting your new boarding pass but before preboarding starts.
We’ll give you a new boarding pass with an extra time designation, which notifies our Operations Agent at boarding that you can board before Family Boarding. If you simply need a little extra time to board, you may board before Family Boarding, between the “A” and “B” groups. One travel companion may preboard with you if you need their help either to board or while on the aircraft. Remember that you can’t occupy an exit seat if you preboard. The designation serves as notification to our Operations Agent at boarding that you can preboard. If you qualify for preboarding, you’ll receive a new boarding pass that will allow you to preboard.
You’ll be asked questions to determine eligibility. A Customer Service Agent at the ticket counter or the departure gate can help with this accommodation. Preboarding is available if you have specific seating needs to accommodate a disability and/or need assistance in boarding the aircraft or stowing an assistive device.
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